1. About these terms
1.1 These terms govern the Saqrion Partner Program (the “Program”) run by Access Group, the owner of Saqrion ERP (“Saqrion”, “we”, “us”). They apply to every business that applies to or takes part in the Program (“Partner”, “you”).
1.2 Admission to the Program is confirmed by a signed Partner Agreement. If the Partner Agreement and these terms differ, the Partner Agreement applies.
1.3 We may update these terms. We will give active Partners at least 30 days' notice by email of any change that reduces commissions or discounts. Changes do not affect commissions already earned.
2. Definitions
Customer: a business that buys a Saqrion subscription or services as a result of a Registered Deal. Registered Deal: an opportunity you have registered and we have accepted under section 5. Net Fees: subscription fees actually received by us from the Customer, excluding VAT, taxes, refunds, credits, third-party costs, hardware and services delivered by us. List Price: our published or quoted price for the Customer before any partner discount.
3. Eligibility and application
3.1 To apply you must be a legally registered business with a valid trade licence (or equivalent) in the UAE or another GCC country, and must give accurate information in the registration form.
3.2 We review applications within five business days. We may accept or decline any application at our discretion and are not required to give reasons.
3.3 You must tell us promptly about any change to your ownership, licence, contact details or ability to meet the requirements of your slab.
4. Partner slabs
4.1 SME Partner may refer or resell Starter and Business plans for Customers of up to 50 users. Requirements: a valid trade licence and at least one person who has completed Saqrion sales training.
4.2 Enterprise Partner may refer, resell and implement all plans, including Enterprise, for Customers of any size. Requirements: an office in the UAE or GCC; at least three staff, including two who have completed Saqrion implementation training; and a target of two closed deals in each 12-month period.
4.3 We review slabs once a year. A Partner that meets the Enterprise requirements may move up from the start of the next quarter. An Enterprise Partner that does not meet its requirements for 12 months may be moved to SME Partner after 30 days' notice.
4.4 There is no fee to join either slab.
5. Deal registration
5.1 You must register each opportunity with us in writing (by email to hello@saqrions.com or as we direct) before you send a quotation, giving the prospect's name, contact person, expected scope and timing.
5.2 We accept a registration if the prospect is not already a Saqrion customer, is not in active discussion with us or another Partner, and the information is accurate. We will confirm acceptance or refusal within three business days.
5.3 An accepted registration is protected for 90 days (SME Partner) or 120 days (Enterprise Partner) from acceptance. We may extend it if the deal is actively progressing. If no order is placed within the protection period, the registration lapses.
5.4 If two Partners register the same prospect, the first accepted registration has priority.
6. Commissions and discounts
6.1 Referral: for a Registered Deal that we contract and invoice directly, we pay you a commission on the Net Fees for the Customer's first 12 months: 15% for SME Partners and 20% for Enterprise Partners.
6.2 Resale: when you contract with and invoice the Customer yourself, we invoice you at the List Price less a discount of 20% (SME Partner) or 30% (Enterprise Partner). You set your own selling price and keep the margin.
6.3 Renewals: for referred Customers, while you remain an active Partner in good standing and the Customer renews, we pay 5% (SME Partner) or 10% (Enterprise Partner) of the Net Fees for each renewal year.
6.4 Implementation: Enterprise Partners may sell and invoice their own implementation, data migration, training and support services. Those fees belong to the Partner and are not shared with us.
6.5 The rates above are the standard rates. Rates agreed in a signed Partner Agreement or for a specific deal take precedence.
6.6 No commission is payable on: deals that were not registered and accepted; Customers who do not pay; amounts refunded or credited (any commission already paid on them will be deducted from later payments); or deals with your own business or its affiliates.
7. Payment
7.1 We calculate commissions monthly and pay them within 30 days after we receive the Customer's payment, in UAE dirhams (AED), by bank transfer, against a valid tax invoice from you.
7.2 VAT is added where it applies under UAE law. Each party is responsible for its own taxes. Bank charges on your side are yours.
7.3 Resellers pay our invoices within 30 days of the invoice date, whether or not the Customer has paid them. We may suspend the Customer's service or your resale rights for overdue amounts.
7.4 You must raise any query about a commission statement within 60 days of receiving it.
8. Partner obligations
8.1 You will represent Saqrion honestly and accurately, make no promises about features, prices, timelines or results beyond our published materials or written confirmation, and not describe yourself as our agent, employee or joint venturer.
8.2 You will comply with all applicable laws, including anti-bribery, anti-corruption, sanctions, consumer and competition laws. You will not offer or accept any improper payment or benefit in connection with the Program.
8.3 You will keep your trained staff current with Saqrion training and use only the current versions of our materials.
8.4 Resellers and implementation partners are responsible for their own contracts with Customers, their services, and first-line Customer support as described in the Partner Agreement.
9. Our obligations
9.1 We will provide a demo system, sales materials, training and partner support appropriate to your slab, and will process registrations and commissions as set out in these terms.
9.2 We will provide the Saqrion software and our own services to Customers under our standard customer terms.
10. Brand and marketing
10.1 While you are an active Partner, you may use the Saqrion name and logo, and the title “Saqrion SME Partner” or “Saqrion Enterprise Partner”, only to promote Saqrion and only as shown in our brand guidelines.
10.2 You will not register or use any domain name, social media name, trademark or advertising keyword that contains “Saqrion” or anything confusingly similar.
10.3 Joint marketing and the use of your name or logo on our website need prior written approval from both sides.
11. Confidentiality
11.1 Each party will keep the other's non-public information (including pricing, roadmaps, Customer details and these commercial terms) confidential, use it only for the Program, and share it only with staff and advisers who need it and are bound by similar duties.
11.2 This duty continues for three years after you leave the Program, and indefinitely for trade secrets and personal data.
12. Data protection
12.1 Each party will handle personal data received through the Program in line with applicable data protection law, including UAE Federal Decree-Law No. 45 of 2021 where it applies.
12.2 You confirm that you have the right to share prospect and Customer contact details with us for deal registration. We use your application details to review your application and to run the Program.
13. Intellectual property
13.1 Saqrion ERP, its software, documentation, materials and trademarks remain our property. Nothing in the Program transfers ownership or grants a licence except the limited rights set out in these terms and your Partner Agreement.
13.2 You will not copy, modify, reverse engineer, resell outside the Program or create derivative works from the Saqrion software.
14. Term and termination
14.1 Your participation starts when the Partner Agreement is signed and continues for 12 months, renewing automatically for further 12-month periods.
14.2 Either party may end participation on 60 days' written notice. We may end it immediately if you materially breach these terms and do not fix the breach within 15 days of notice, act dishonestly, harm the Saqrion brand, or become insolvent.
14.3 After termination you must stop using the Saqrion brand and return or delete our confidential materials. Commissions on Net Fees received before termination remain payable, unless termination was for your breach or dishonesty. Renewal commissions stop on termination.
14.4 Reseller Customers continue to be served under their contracts. We may arrange for them to be supported directly by us or by another Partner.
15. Liability
15.1 Neither party is liable for indirect or consequential loss, loss of profit, revenue or goodwill arising from the Program.
15.2 Our total liability to you in any 12-month period is limited to the commissions paid or payable to you in that period.
15.3 You will indemnify us against claims arising from your breach of these terms, your representations to Customers, or your own services.
15.4 Nothing in these terms limits liability that cannot be limited by law.
16. General
16.1 The parties are independent contractors. The Program creates no partnership, agency, franchise, employment or exclusivity. We may appoint other Partners in any territory.
16.2 You may not assign or subcontract your rights under the Program without our written consent.
16.3 Notices must be in writing and sent by email to the addresses each party gives (for us, hello@saqrions.com).
16.4 If any provision is found invalid, the rest remains in force. A failure to enforce a right is not a waiver of it.
17. Governing law and disputes
17.1 These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Sharjah.
17.2 The parties will first try to settle any dispute in good faith within 30 days. Disputes that are not settled go to the competent courts of the Emirate of Sharjah.
Questions about these terms: hello@saqrions.com. Apply to the Partner Program →